PROBLEM: EIO.cfg is lost automatically

[Joan]

Hello all,

One of my customers have told me that the I/O configuration (EIO.CFG is getting lost from time to time...) I'll go to his enterprise in order to look at the machine and to try to search for possible causes, but in order to gain time, could you please try to give me some ideas on this topic?

As always, thank you in advance...

[bipinpaul]

Hi Joan

This seems to be new problem to me. One thing u can try is change the robot battires. Check the Background Tasks if they are ok .
let us see if there is some one who experenced the same type of problem.

[ErikPa]

Hello Joan,

it seems to bee , that you haver lost connection by the device net. In that case you will have a lot off question "?" marks in your I/O window. Please check the connectors.

best regards ErikPA

[Joan]

Thank you all,

But it seems that there is not a batteries problem : at least the controller is not asking for new batteries neither it detects that they are low.

Also it is not a disconnection of the DEVICENET cable as the ? marks are not appearing.  What it happens is that nothing works.

But anyway, after being there, it didn't happened and moreover, the customer is not asking for that anymore, so I suppose that they should be making something really wrong.